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Online Security: Update Browsers

Recent news articles have reported that security experts discovered an online security vulnerability that has the potential to compromise the computers of bank clients accessing the Internet via outdated browsers, such as Internet Explorer versions 5 and 6.

In our commitment to your security, and in keeping with industry standards, Ledyard will no longer support such browsers, effective late Wednesday, October 22nd. We believe that this is a prudent step as we continue to safeguard our clients' data.

If you currently utilize Internet Explorer versions 5 or 6, please take steps to update your browser, or consider installing an alternate web browser such as Google Chrome or Mozilla Firefox to minimize any negative impact. As always, Ledyard recommends that you maintain current software on your computer, including up-to-date security patches, to minimize exposure to such vulnerabilities.

 

Issues with Internet Explorer versions 7 and 8

Some clients have reported issues with viewing Ledyard's KwikNET log-in screen when using Internet Explorer versions 7 and 8. We encourage our clients to switch to a different browser, such as Chrome or Firefox, or set their Internet Explorer setting by following the instructions below.

In order to access secure websites upgraded to prevent the POODLE potential vulnerability, end users must have TLS encryption enabled. End users on IE 5, IE 6 and any browser that does not support TLS encryption will be unable to access Online Banking.

End users must enable TLS encryption in each browser they use. Depending on the configuration of the end user system, these options may need to be set for each user that logs in to the operating system.
 

To enable TLS in Internet Explorer 7 and 8:

  1. Go to Tools
  2. Select Internet Options
  3. Choose the "Advanced" tab
  4. The security section is at the bottom of the list
  5. Make sure that "Use TLS xxxx" is selected
  6. Click Apply
  7. Click OK
  8. Close all browser windows
  9. Restart the browser and retry
If this troubleshooting step does not resolve the issues, try disabling "SSL 2.0" and "SSL 3.0" using the same process.

To enable TLS in Internet Explorer 9:

  1. Go to the "gear" icon at the upper right
  2. Choose Internet Options
  3. Choose the "Advanced" tab
  4. The security section is at the bottom of the list
  5. Make sure that "Use TLS xxxxx" is selected
  6. Click Apply
  7. Click OK
  8. Close all browser windows
  9. Restart the browser and retry
If this troubleshooting step does not resolve the issue, try disabling "SSL 2.0" and "SSL 3.0" using the same process

Please contact us at 603-643-2244 if you have any questions or concerns.

Online Security: Update Browsers

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